Strategy doesn't reach the analyst unless the system carries it there

Health plans had organizational goals and daily operations — but no system connecting the two. Working with product leadership, I led the design architecture that makes strategic priorities visible to every person acting on them, from the VP setting goals to the analyst managing 205 networks.

Role

Lead Designer · Design architecture

Outcome

A three-layer platform — portfolio dashboard, goals and objectives, and recommendations — that connects health plan strategy to daily network operations. Dashboard in active development. Goals and objectives in roadmap. Recommendations in strategic design.