Selected Work

Systems design 2026

Giving health plan architects confidence in network decisions that affect millions of member lives

Network configurations aren't just data — they determine which providers members can access. This project redesigned the core workflow for building, simulating, and comparing network scenarios so analysts could make high-stakes decisions with the clarity the work actually demands.
Healthcare UX 2026

Surfacing the right provider at the right moment — without overwhelming the analyst

Health plan analysts were drowning in data but starved for signal. This project designed the recommendation layer that turned raw provider metrics into actionable guidance — reducing the time between question and confident decision.
Systems design 2024–2026

Building the design foundation that made every other product faster, more consistent, and easier to maintain

Without a shared system, each product team was solving the same problems independently — accumulating inconsistency and technical debt with every release. This project built the design system that unified Quest's product suite under a single, maintainable foundation.
Healthcare UX 2025

Turning provider follow-up from a fragmented chore into a managed, trackable workflow

Analysts were tracking provider outreach in spreadsheets, email threads, and memory. This project designed an action management system that gave teams a shared, structured view of every open provider follow-up — and closed the loop between data, decision, and action.
Data architecture 2024–2025

Turning scattered provider data into a clear, navigable record — at the contract level and across an entire portfolio

Health plan analysts need to understand a provider at a glance and across every engagement. This project designed a profile system that surfaces the right data points whether you're evaluating a single contract or managing a full network portfolio.