Recent Work
Strategy doesn't reach the analyst unless the system carries it there
Working with product leadership, I led the design architecture connecting health plan goals to the daily work of analysts managing 205 networks.
Network architecture Performance analysis Regulatory compliance Analyst workflows
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The question outgrew the search
Every entry point required knowing exactly where you were going before the system would help. The problem wasn't search — it was that the system didn't know what providers were for. Reframed it as sourcing, built around four jobs-to-be-done.
Provider discovery Jobs-to-be-done Systems design Analyst workflows
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When the data can't be trusted, neither can the decision
Seven upstream sources, each with its own quality issues. Designed a profile system that surfaces conflicts rather than hiding them.
Data provenance Multi-source integration Analyst workflows Director strategy
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↳ past work
Earlier projects
| Project | Year | Contribution | Areas |
|---|---|---|---|
| From spreadsheets to shared visibility | 2025 | Product design · UX strategy | Network management Credentialing Contracting Multi-user coordination |
| Solving for a shared system | 2024–2026 | Product design · Systems design · Product | Token architecture Engineering collaboration Component governance |